Insights
AI Agents
The difference between a chatbot and an AI agent that can actually get work done.
A chatbot answers questions. An AI agent completes tasks — it can read an enquiry, check your systems, make a decision within defined boundaries, and either execute the next step or hand off to a person when judgment is needed.
The value of an agent comes from how well it's scoped to a real business process, not from how generic or 'smart' it sounds. A narrow, well-integrated agent that reliably handles one workflow end-to-end is worth more than a broad assistant that can talk about anything but act on nothing.
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